Online research is cheap and fast which helps researcher to gain insight quickly. However, beside the good points, online research has also many disadvantages, which make researchers hesitate to use it.
Read more ...One of the most important SaaS metrics is Product Adoption. It’s easy to overlook Product Adoption, but it’s one of the most important things we can track. Your product adoption rate combines satisfied customers together with new ones. It gives you a snapshot of your product’s overall health because it measures both customer growth and satisfaction. Wondering how to track your Product Adoption rate with numbers? We’ve got you covered. In this guide, we’ll take a deep dive into how to calculate and track your Product Adoption rate while also covering ways to improve your adoption stats.
Read more ...Before you sign up for a new business, you should ask yourself whether it is more important to find new customers or retain old customers. The more customers you have, the higher your return will be to the initial investment in the business. The average lifetime value of a customer is about 6 times higher for those who use their services once than those who use their services regularly. Therefore, losing a customer through lack of loyalty is much more expensive than gaining a new one by your brand advertising efforts.
Read more ...Have you ever wondered what your customers go through before and after purchasing your product or service? Understanding their journey is crucial for businesses to provide exceptional customer experiences. This is where customer journey mapping comes in handy. It helps visualize the entire process of a customer's interaction with a brand, from initial awareness to post-purchase evaluation. In this article, we'll explore the benefits of creating a customer journey map, how to create one yourself and tools that make it easier, as well as its various applications.
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