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What is e-CRM and its use in marketing

Work is a fundamental activity and crucial to culture of any organization. It helps to improve efficiency, productivity and competitiveness of an organization. This course will explain the role of work in business and how it relates to competitive advantage E-CRM software is a customer care and management application that was born, effectively serving business operations. E-CRM software has a number of features such as customer service management, customer communication and sales leads generation etc. E-CRM software can do more than just managing customers; it also helps to track customer activities and collect data to be used in other applications, like marketing automation. Magenest is specialized in developing website, E-Services and CRM Software.

How Artificial Intelligence Will Affect Social Media Monitoring

Technology is everywhere and our lives are becoming more connected to one another than ever. One of the most popular ways to stay connected is through social media. A quick Internet search reveals that every smartphone user uses at least one social media application (Instagram, Facebook, Twitter, Tumblr, LinkedIn, Snapchat). Technology continues to advance rapidly and with it comes an increase in the amount of time people spend online.

Why Do Businesses Have Data but Still Fail to Understand Customers?

Gen Z & Alpha: Shaping Consumer Trends in 2025

Advantages and Disadvantages of Online survey

Survey is an necessary tool for many companies, agencies, organizations

Survey is an necessary tool for many companies, agencies, organizations, even stores with small business to collect information, ideas, to search for opinions, trends, hobbies,… from a group of people or a community. With the rise of internet, science and technology, online survey has became very popular. It is chosen by many market researchers to serve the demand of investigation and collecting information.

How to Leverage Marketing to Drive Innovation

What is cost and cost benefit analysis

A cost-benefit analysis is a systematic process used to analyze which decisions to make and which to forgo. Treating a potential benefit or loss as a dollar value, the analyst then subtracts the total costs associated with taking that action. The resulting figure is called a net benefit; if it's positive, then investing in the project is worthwhile; if it's negative, then it isn't. Some analyzers also build models to assign dollar values on intangible items, such as goods and services, health care benefits and risks, and so forth.

How to win over competitors?

Purchase Decisions of Generation Z and Y: Comparative Analysis